# Institute Of Customer Service

## Details

- **Company number:** [03316394](https://find-and-update.company-information.service.gov.uk/company/03316394)
- **Status:** Active
- **Type:** PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)
- **Incorporated:** 11 Feb 1997
- **Registered office:** GROUND FLOOR 4, GAINSFORD STREET, LONDON, SE1 2NE
- **Nature of business:** [94120](/sic/94120) Activities of professional membership organisations



## Officers

| Name | Role | Appointed | Resigned |
|---|---|---|---|
| MACLEOD, David Torquil | director | 1 Feb 2023 | 8 Jul 2026 |
| STARR, Jacqueline | director | 1 Oct 2024 |  |




## Accounts

| Year ended | Turnover | Net assets | Cash | Employees |
|---|---|---|---|---|
| 31 Mar 2026 | - | £324,111 | £5,636,013 | 0 |
| 31 Mar 2025 | - | £542,010 | £5,421,753 | 39 |
| 31 Mar 2024 | - | £1,074,506 | £6,007,699 | 38 |
| 31 Mar 2023 | - | £899,963 | £5,677,471 | 41 |
| 31 Mar 2022 | £5,232,998 | £1,148,043 | £6,029,214 | 47 |
| 31 Mar 2021 | £3,788,761 | £919,451 | £3,556,701 | 55 |




## Controls

- [ICS Services Limited](/company/03822537) (03822537)



## Directors' other companies

- [STARR, Jacqueline](/person/5705865) - director at [National Rail Limited](/company/03817311)
- [STARR, Jacqueline](/person/5705865) - director at [RDG 2 Limited](/company/08175208)
- [STARR, Jacqueline](/person/5705865) - director at [RDG 1 Limited](/company/08175111)



## Companies at the same address

- [ICS Services Limited](/company/03822537) (03822537)